Question 1

240 / 245 / 202008 Phone verification failed

Accepted Answer

The phone number may be unsupported, unable to receive messages, or unavailable in the selected region. 解决方案：Check the number format, country code, and SMS blocking settings. Use another number you own that can receive SMS. Change networks and restart the verification flow. Avoid repeated submissions and try again later.

Question 2

103003 / 109002 Corrupted files / integrity error

Accepted Answer

The launcher cannot identify the game files, or the game and Steam launcher directories are incorrect. 解决方案：Verify game files in Steam first. Confirm the official launcher and game directory locations. Select the correct directory in launcher settings and run repair. Reinstall the launcher and bind the game directory again if needed.

Question 3

213 / 0 Failed to connect to servers

Accepted Answer

Local networking, routing tools, DNS, or peak-time server issues commonly cause this error. 解决方案：Disable the current routing tool or proxy and test a direct connection. Use a mobile hotspot to rule out the router or ISP. Choose a route matching the account region. Try again later during server instability.

Question 4

418 Access Denied / Error on POST

Accepted Answer

Access may be blocked because of an abnormal network exit or incomplete proxy routing. 解决方案：Disable the current routing tool or proxy and sign in again. Make sure launcher traffic uses the selected network route. Change the network exit if the IP is temporarily limited. Clear launcher cache and reopen it.

Question 5

214 reCAPTCHA failed / unavailable

Accepted Answer

The verification page, browser cache, or network rules may prevent reCAPTCHA from completing. 解决方案：Clear browser cookies and launcher cache. Change networks and reopen verification. Test with a mobile hotspot. Wait a few minutes instead of submitting repeatedly.

Question 6

208 / 401003 / 401005 Matchmaker error. Wrong region

Accepted Answer

The game edition region does not match the current network region, so matchmaking or sign-in is rejected. 解决方案：Confirm the account purchase region. Choose a network route that matches it. Restart the launcher and sign in again. Contact official support if the account region still appears incorrect.

Question 7

104006 / 109003 Update installation failed

Accepted Answer

Interrupted downloads, locked files, insufficient permissions, or low disk space can stop updates. 解决方案：Run the launcher as administrator. Close tools that may lock the game directory. Confirm enough disk space and write permission. Use a stable network and download the update again.

Question 8

103007 Launcher process conflict

Accepted Answer

The launcher, game, or a leftover process did not close correctly and prevents a new process from starting. 解决方案：End EFT, EscapeFromTarkov, Launcher, and BsgLauncher processes. Reopen the launcher and run repair. Restart the computer if leftover processes remain.

Question 9

211 Email verification failed

Accepted Answer

The email may not arrive, may have expired, or the verification flow may be affected by the network. 解决方案：Check spam and mail filtering rules. Request a new code and use the latest email. Change networks and sign in again. Confirm the address matches the account email.

Question 10

206 / 201004 Incorrect sign-in data

Accepted Answer

Incorrect credentials, a failed challenge, or an invalid sign-in state usually causes this message. 解决方案：Check the account, password, capitalization, and keyboard layout. Complete verification again. Wait before trying again. Use official password recovery if necessary.

Question 11

201 / 228 / 1000 Backend Error

Accepted Answer

Profile, character, or official service problems often cause this during character creation or sign-in. 解决方案：Clear cache in the launcher. Restart the launcher and game. Wait for official services to recover. Contact official support if it persists; avoid resetting progress without guidance.

Question 12

230 IP restriction / too many sign-in attempts

Accepted Answer

Repeated failures, frequent route changes, or abnormal traffic can trigger a temporary restriction. 解决方案：Close the launcher and wait 30–60 minutes. Do not keep retrying. Switch to a stable network. Verify credentials and challenges before trying again.

Question 13

248 Unusual location / account risk

Accepted Answer

Unusual locations, account trading, or boosting can trigger account-risk checks. 解决方案：Submit an appeal through official EFT support. Prepare purchase proof, order details, and ownership information. Avoid purchased accounts and boosting services. Reduce unusual sign-ins while the appeal is reviewed.

Question 14

229 Permanent ban

Accepted Answer

This usually relates to an account ban, hardware restriction, or prohibited-software detection. 解决方案：Submit an appeal through the official website. Provide complete purchase proof and an account-use explanation. Do not sign in to other accounts on a device with risky software. Confirmed violations are usually not reversed.

Error Codes and Solutions

Common Errors